NOC 2021 · 22221 · TEER 2
User support technicians
Unit group 22221 of the National Occupational Classification, 2021 Version 1.0.
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What this group covers
User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.
Example job titles
As Statistics Canada publishes them. Yours may be worded differently and still belong here.
- application support analyst
- call centre agent - technical support
- client support representative - systems
- computer help desk representative - systems
- computer help desk supervisor
- computer technician
- deskside support technician
- desktop support analyst
- hardware installation technician
- hardware technical support analyst
- help desk analyst - systems
- help desk specialist
- help desk technical agent
- help desk technician
- information technology (IT) support analyst
- information technology (IT) support technician
- personal computer (PC) support analyst
- service desk analyst
- software installation technician
- software technical support analyst
- systems support representative
- systems technical support analyst
- technical help desk agent
- technical support agent
- technical support analyst
- technical support representative - information technology (IT)
- technical support specialist - information technology (IT)
- technical support supervisor
- user support technician
Source: Statistics Canada — National Occupational Classification 2021 V1.0. Data current as of 13 August 2026. NOC 2021 Version 1.0. The classification is versioned rather than dated — IRCC moved to it in November 2022, and a new version would be a new classification rather than an update.