NOC 2021 · 64409 · TEER 4

Other customer and information services representatives

Unit group 64409 of the National Occupational Classification, 2021 Version 1.0.

Express Entry’s programs draw from TEER 0 to 3, so this group is outside them. Provincial streams and other programs have their own rules.

Check which category draws this code qualifies for

What this group covers

Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.

Example job titles

As Statistics Canada publishes them. Yours may be worded differently and still belong here.

accounts information clerk
adjustment clerk
automobile dealerships service representative
automotive repair technical advisor
bill complaints investigator
bus information clerk
bus schedule information clerk
bus service information clerk
business office service representative - telecommunications
call centre agent - customer service
client service clerk
compensation agent
complaints adjuster
complaints clerk - customer service
complaints clerk - telephone system
complaints specialist - customer service
contact centre agent - customer service
counter enquiries clerk
courtesy desk clerk
customer information service clerk - insurance
customer information service representative - retail
customer relations clerk
customer satisfaction representative
customer service adviser
customer service agent
customer service assistant
customer service clerk
customer service monitor - telephone system
customer service operator - telephone system
customer service representative - call centre
customer service representative - insurance
department store information clerk
enquiries clerk
express and freight information clerk
hospital information clerk
hotel information clerk - contact centre
inbound customer service representative - contact centre
information clerk - customer service
kiosk information clerk
lost claims clerk
lost or damaged goods claim clerk
lost-and-found clerk
lost-and-found desk clerk
maintenance service clerk
merchandise exchange clerk
order clerk - customer services
order desk agent
outbound customer service representative - contact centre
price information clerk
public relations clerk
road transport terminal attendant
route supply and return clerk
service adviser
service advisor - auto repair
service consultant - auto repair
service writer - auto repair
supply and return clerk
telephone enquiries clerk
tourism information officer
tourism information technician
tourist booth attendant
tourist information clerk
tourist information office attendant
tourist information officer

Source: Statistics Canada — National Occupational Classification 2021 V1.0. Data current as of 13 August 2026. NOC 2021 Version 1.0. The classification is versioned rather than dated — IRCC moved to it in November 2022, and a new version would be a new classification rather than an update.